Refund and Return policy

Our Refund & Return Policy

At Buckeye Farms Los Angeles, we are committed to providing high-quality products and ensuring your satisfaction. Please read our Refund & Return Policy to understand how we handle returns, exchanges, and refunds.

1. Returns

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.

  • Returns must be requested within 14 days of receiving your order.

  • Certain products (like perishable items or customized products) cannot be returned for safety and hygiene reasons.

To initiate a return, please contact us at buckeyefarms5@gmail.com with your order number and reason for the return.

2. Exchanges

If you would like to exchange an item for a different product, please:

  1. Contact us within 14 days of delivery.

  2. Ensure the item is in its original condition and packaging.

  3. We will provide instructions for returning the item and sending your replacement.

3. Refunds

Refunds will be processed under the following conditions:

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be credited back to your original payment method within 7–10 business days.

  • Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective product).

4. Defective or Damaged Items

If your product arrives damaged or defective, please contact us within 48 hours of delivery. Include photos of the damage or defect. We will:

  • Replace the item at no additional cost, or

  • Issue a full refund if a replacement is unavailable.

5. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods

  • Customized or personalized products

  • Opened or used products that cannot be resold

6. How to Contact Us

For returns, exchanges, or questions about our policy, contact us at:

Buckeye Farms Los Angeles
Website: https://buckeyefarmslosangeles.com
Email: buckeyefarms5@gmail.com

We strive to make every shopping experience enjoyable and hassle-free. Your satisfaction is our top priority!

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